Last Updated: August 23, 2026

Welcome to Wellness S.O.S.

These Terms & Conditions (“Terms”) govern your access to and use of the Wellness S.O.S. website, online store, booking services, memberships, digital resources, educational materials, wellness tools, products, services, promotions, and other offerings made available by Wellness S.O.S. (“Wellness S.O.S.,” “we,” “us,” or “our”).

By accessing our website, creating an account, purchasing a product, enrolling in a membership, booking a service, using a digital wellness tool, or otherwise using Wellness S.O.S., you agree to these Terms and any policies referenced within them.

If you do not agree to these Terms, please do not use our website or purchase or use our services.

Wellness S.O.S. is a whole-person wellness company designed to make wellness more accessible, understandable, connected, personal, and useful in everyday life.

Our offerings may include personal-care and wellness products, hair care, bath and body products, home and lifestyle products, recovery resources, educational content, wellness technology, memberships, non-clinical wellness services, professional referrals, community resources, mental-health connections, life-coaching resources, nutrition resources, and complementary services offered by independent partners.

Wellness S.O.S. is A Kindness Company.

Our mission includes increasing access to quality wellness while helping people make informed decisions about the products, services, professionals, and resources they choose.

Unless a service is expressly identified as being provided by an appropriately licensed healthcare professional, Wellness S.O.S. itself does not provide medical diagnosis, medical treatment, psychotherapy, psychiatric treatment, or other licensed clinical healthcare services.

Information available through Wellness S.O.S., including blogs, articles, quizzes, product information, wellness education, recipes, videos, AI-supported tools, recommendations, recovery information, and other resources, is provided for general wellness and educational purposes.

It is not intended to replace professional medical advice, diagnosis, treatment, mental-health care, or other advice from a qualified licensed professional.

If you have a medical condition, allergy, injury, pregnancy-related concern, mental-health concern, medication question, or other health issue, consult an appropriately qualified healthcare professional.

If you believe you are experiencing a medical emergency, contact emergency medical services.

Wellness S.O.S. may connect customers with independent professionals, including physicians, nurse practitioners, therapists, mental-health professionals, nutrition professionals, life coaches, rehabilitation professionals, fitness professionals, and other wellness providers.

Unless expressly stated otherwise, these professionals are independent providers and are responsible for their own professional services, licensing, advice, records, treatment decisions, fees, and professional obligations.

A referral, listing, booking connection, partnership, or presence within the Wellness S.O.S. ecosystem does not make Wellness S.O.S. the provider of that professional's services.

Clinical decisions remain between the client and the qualified provider.

Fitness S.O.S. is a separate partner specializing in fitness, personal training, group fitness, athletic development, movement, physical conditioning, fitness education, and related services.

Wellness S.O.S. may provide links, booking opportunities, referrals, memberships, promotions, or other connections to Fitness S.O.S.

Fitness S.O.S. services may be governed by separate waivers, membership agreements, cancellation policies, informed-consent documents, or other terms applicable to those services.

Wellness S.O.S. believes customers should understand the products they use.

We make reasonable efforts to provide accurate ingredient information, usage directions, descriptions, warnings, product sizes, scent information, and other relevant product details.

However, product formulations, ingredients, packaging, colors, appearance, suppliers, availability, or specifications may change when reasonably necessary.

Always review the label and current ingredient information on the product you actually receive before use.

Online information should not replace the information included with the physical product.

Every person is different.

A product that works well for one individual may not be appropriate for another.

Before using a product, review its ingredient list and applicable warnings carefully, particularly if you have known allergies, sensitivities, skin conditions, respiratory sensitivities, or other health concerns.

Where appropriate, consider testing a small amount before broader use.

Discontinue use if irritation or an unexpected reaction occurs.

Seek medical advice when appropriate.

Wellness S.O.S. does not represent that any product is “allergy safe,” universally hypoallergenic, or appropriate for every individual unless such a representation is specifically and lawfully made for that product.

Wellness S.O.S. does not rely on fear-based ingredient marketing.

“Natural” does not automatically mean safe or appropriate for every person, and “synthetic” does not automatically mean unsafe.

Ingredient safety and suitability may depend on formulation, concentration, preservation, quality, intended use, method of application, individual sensitivity, and other factors.

Our goal is to provide useful information so customers can make informed decisions.

Many Wellness S.O.S. products may be handcrafted, produced in small batches, customized, or prepared using ingredients that naturally vary.

As a result, reasonable differences may occur between batches, including minor variations in:

• color;
• appearance;
• viscosity;
• texture;
• scent intensity;
• placement;
• packaging; or
• other characteristics that do not materially affect the intended function of the product.

These variations are not necessarily product defects.

Scent is an important part of many Wellness S.O.S. products and experiences.

Fragrance perception is highly individual. A fragrance may smell different depending on the product base, environment, application, skin, hair, fabric, or individual perception.

Product descriptions of fragrance are intended to help communicate the general scent experience and are not guarantees that every customer will perceive a fragrance identically.

Fragrance-free options may be available for certain products.

Wellness S.O.S. takes product quality seriously.

Depending on the product category, our development and quality-control processes may include evaluation of formulation consistency, stability, preservation where applicable, packaging compatibility, appearance, scent, texture, usability, performance, and batch documentation.

Testing does not mean that a product is guaranteed to be suitable for every individual or incapable of causing an individual sensitivity or reaction.

Wellness S.O.S. may offer wellness quizzes, product-matching tools, recommendation tools, questionnaires, AI-supported experiences, or other personalization features.

These tools may consider information you voluntarily provide, such as:

• lifestyle;
• routine;
• scent preferences;
• hair type;
• skin type;
• product preferences;
• household needs;
• wellness goals;
• budget;
• stress level;
• sensitivities; or
• other stated preferences.
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Results are intended to help customers explore potentially relevant products, services, educational resources, or professional resources.

They are not medical assessments or diagnoses.

Recommendations are suggestions, not guarantees of suitability, safety, effectiveness, or results.

If you identify an allergy or medical sensitivity, always independently review the complete current ingredient list and consult an appropriate healthcare professional when necessary.

Wellness S.O.S. may provide free or paid educational content including blogs, articles, recipes, videos, workshops, guides, ingredient information, wellness resources, classes, and professional contributions.

Educational information is provided for general informational purposes.

We encourage customers to use education as a tool for making informed decisions rather than as a replacement for individualized professional care where professional care is appropriate.

Products and services are subject to availability.

Because some items may be handcrafted, produced in smaller batches, seasonal, customized, or dependent upon raw-material availability, inventory may change without notice.

We reserve the right to:

• limit quantities;
• discontinue products;
• temporarily suspend products;
• substitute packaging where reasonably necessary;
• correct inventory errors; or
• decline or cancel an order when an item is unavailable.
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If we cancel a paid order because we cannot fulfill it, the applicable amount paid for the cancelled item will be refunded.

Prices are displayed in U.S. dollars unless otherwise stated.

Wellness S.O.S. works to maintain accessible pricing, but prices may change based on ingredient costs, supplier pricing, production expenses, packaging, shipping, taxes, regulatory requirements, or other business considerations.

A price change does not affect an order already completed unless required by law or agreed to by the customer.

Applicable sales tax, shipping charges, service charges, or other disclosed fees may be added where appropriate.

Submitting an order does not necessarily mean the order has been accepted.

We may decline or cancel an order when reasonably necessary, including for:

• suspected fraud;
• payment failure;
• incorrect pricing;
• inventory error;
• product unavailability;
• suspected resale abuse;
• violation of these Terms; or
• an inability to legally fulfill the transaction.

If we cancel an order after payment has been collected and no product or service has been provided, we will issue an appropriate refund.

You agree to provide accurate and authorized payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charge.

Payments may be processed through third-party payment providers.

Wellness S.O.S. does not control all aspects of third-party payment platforms and is not responsible for independent outages, errors, security events, or other conduct attributable solely to those providers.

Certain Wellness S.O.S. memberships, subscriptions, product programs, or services may renew automatically.

Before enrolling in an automatically renewing or continuous-service program, the applicable offer will disclose the material renewal terms, including the recurring price or pricing method, billing frequency, renewal period, and cancellation method.

You will not be enrolled in an automatic-renewal or continuous-service program without your affirmative consent to the applicable terms.

Where required, you will receive an acknowledgment of those terms and information explaining how to cancel.

If an automatic-renewal or continuous-service enrollment is completed online, an online cancellation option will also be made available as required by applicable law.

Any legally required renewal reminder, trial or promotional-period notice, material-change notice, or fee-change notice will be provided in accordance with applicable law.

Cancellation of an automatic renewal stops future renewal charges but does not necessarily create a refund right for amounts already properly charged or services already provided, except where required by law or expressly provided by the applicable membership terms.

Specific memberships may include additional terms presented before purchase.

Appointments may be offered in person, virtually, or through partner professionals.

Customers are responsible for:

• providing accurate booking information;
• attending appointments on time;
• complying with applicable preparation instructions;
• communicating relevant contraindications or concerns when appropriate; and
• following applicable cancellation and rescheduling requirements.

Appointment cancellations, late arrivals, rescheduling, no-shows, credits, or fees are governed by the applicable Appointment Cancellation Policy displayed at booking or otherwise provided to the customer.

Independent professional partners may maintain their own policies.

Wellness is personal.

Wellness S.O.S. does not guarantee a particular physical, cosmetic, emotional, performance, lifestyle, or other result from a product, service, educational resource, recovery experience, wellness routine, or recommendation.

Individual results may vary based on many factors outside our control.

Testimonials, customer reviews, before-and-after experiences, or individual stories represent those individuals' experiences and do not guarantee identical results for others.

Product orders are subject to the current Wellness S.O.S. Shipping Policy.

Estimated fulfillment and delivery times are estimates rather than guarantees unless expressly stated otherwise.

Handcrafted, customized, backordered, or made-to-order products may require additional preparation time.

Carrier delays, weather, incorrect addresses, transportation disruptions, or circumstances beyond our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate shipping address.

Returns, refunds, exchanges, damaged-product claims, and order corrections are governed by the current Wellness S.O.S. Return & Refund Policy.

Certain personal-care, cosmetic, hygiene, customized, opened, used, or otherwise non-resalable products may be ineligible for discretionary return where permitted by law.

Nothing in these Terms eliminates any nonwaivable rights or remedies available to consumers under applicable law.

Wellness S.O.S. believes that good business can create more good.

When appropriate, safe, usable excess inventory exists beyond immediate commercial needs, Wellness S.O.S. may redirect products to individuals, community organizations, outreach programs, schools, emergency services, hospitality partners, healthcare organizations, or other community resources.

Unless a specific promotion expressly states otherwise, purchasing a Wellness S.O.S. product does not guarantee that one product will be donated for every product purchased.

Our general community model is based on responsible production, sustainable purchasing, controlled inventory, and thoughtful distribution of appropriate surplus.

Availability, timing, quantity, recipients, and donation methods may vary.

Purchases are not charitable contributions and are not represented as tax-deductible donations unless expressly stated otherwise and legally applicable.

Community-distributed products are intended to preserve dignity and usefulness.

Where possible, Wellness S.O.S. may consider portability, packaging, practical use, storage, convenience, environmental impact, and the circumstances in which products may be used.

Wellness S.O.S. may work with third-party organizations to distribute products. Those organizations may determine final distribution based on their own operations and community needs.

Wellness S.O.S. seeks to make thoughtful packaging and production decisions where reasonably practical.

This may include consideration of reusable packaging, glass, lightweight materials, reduced waste, efficient production, responsible inventory management, and community redistribution of appropriate surplus.

No packaging material or product is represented as having zero environmental impact unless expressly supported by appropriate evidence.

Environmental choices may involve competing considerations including product safety, stability, transportation, cost, breakage, accessibility, and intended use.

Wellness S.O.S. may use or link to third-party websites, booking systems, payment providers, professional websites, social-media platforms, educational resources, or other services.

Third-party services are governed by their own terms, policies, and privacy practices.

A link does not necessarily constitute endorsement of every statement, product, service, or policy appearing on an external website.

Wellness S.O.S. is not responsible for content or conduct controlled solely by an independent third party.

Wellness S.O.S. may use artificial intelligence, smart equipment, connected devices, automated tools, recommendation systems, or other technology to support customer education, personalization, scheduling, resource navigation, operational efficiency, product information, fitness and recovery integration, or other wellness experiences.

Technology-supported information is not a substitute for human professional judgment where professional judgment is required.

Automated outputs may contain errors or may not reflect every relevant circumstance.

Customers should use reasonable judgment and consult an appropriate professional when a health or safety decision requires professional expertise.

Where applicable, information collected through these technologies will be handled in accordance with our Privacy Policy and applicable law.

Our collection, use, retention, disclosure, and protection of personal information is governed by the Wellness S.O.S. Privacy Policy and applicable law.

By using our services, you acknowledge that information may be processed as described in that policy.

Customers should review the Privacy Policy before providing personal information, including information submitted through wellness questionnaires, booking forms, accounts, memberships, or personalization tools.

Wellness S.O.S. products and general public website content may be viewed by families, but accounts, purchases, memberships, appointments, or services may require an adult or parent/guardian depending on the offering.

Individuals under 18 should obtain the involvement of a parent or legal guardian before purchasing products, providing personal information, entering agreements, or booking services unless otherwise expressly permitted.

We do not knowingly solicit personal information directly from children under 13 in violation of applicable law.

Specific services involving minors may require parental or guardian consent, waivers, or additional documentation.

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account to the extent permitted by law.

You agree to provide accurate information and promptly update information that materially changes.

Notify us promptly if you believe your account has been accessed without authorization.

Customers may be permitted to submit reviews, comments, photographs, testimonials, questions, or other content.

You retain ownership of content you create, but by voluntarily submitting content for public display through Wellness S.O.S. channels, you grant Wellness S.O.S. a nonexclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with the platform and reasonable promotion of Wellness S.O.S., subject to applicable law and any separate permission we request.

You represent that content you submit is yours to share and does not unlawfully infringe another person's rights.

We may remove content that is unlawful, fraudulent, threatening, harassing, discriminatory, defamatory, infringing, misleading, spam, unrelated to the service, or otherwise violates these Terms.

We will not knowingly alter a customer review in a manner that materially misrepresents the customer's expressed opinion.

The Wellness S.O.S. name, branding, logos, designs, graphics, photographs, product names, educational materials, website content, written content, product descriptions, videos, proprietary materials, and other original content may be protected by trademark, copyright, trade-dress, or other intellectual-property laws.

Except as expressly permitted, you may not copy, reproduce, republish, distribute, sell, commercially exploit, modify, or create derivative works from Wellness S.O.S. proprietary materials without written authorization.

Personal, noncommercial use of publicly available educational materials is permitted unless otherwise stated.

You may not use Wellness S.O.S. websites, systems, products, services, or content to:

• violate applicable law;
• commit fraud;
• impersonate another person;
• interfere with website security;
• introduce malicious code;
• scrape or harvest data without authorization;
• interfere with another user's access;
• misuse promotions;
• submit fraudulent payment disputes;
• infringe intellectual-property rights;
• harass customers, staff, providers, or partners; or
• engage in conduct that materially disrupts Wellness S.O.S. operations.
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We may restrict access or terminate accounts for material violations of these Terms, subject to applicable law.

Promotions, coupons, membership discounts, gift offers, referral offers, bundles, and promotional pricing may have separate eligibility requirements, expiration dates, quantity limits, or other conditions.

Unless expressly stated otherwise:

• promotions cannot be combined;
• discounts have no cash value;
• promotions cannot be retroactively applied to completed purchases; and
• promotional offers may be modified or discontinued prospectively.
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Nothing in this section affects rights that cannot legally be waived.

Gift cards, promotional credits, account credits, and similar instruments are subject to any additional terms provided at issuance and applicable law.

Where California or other applicable law provides expiration, redemption, cash-out, or other rights that cannot be waived, those rights control over conflicting language in these Terms.

To the fullest extent permitted by applicable law, Wellness S.O.S. websites, educational materials, digital tools, and non-clinical wellness resources are provided on an “as available” basis.

We do not guarantee uninterrupted website operation, complete absence of technical errors, or that every digital recommendation will be appropriate for every person.

Nothing in these Terms disclaims, limits, or modifies any warranty, consumer protection, remedy, or right that cannot lawfully be excluded.

To the fullest extent permitted by law, Wellness S.O.S. will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from use of the website or non-clinical informational resources when such damages may lawfully be excluded.

This limitation does not apply where liability cannot legally be limited, including any rights or remedies that applicable consumer-protection law makes nonwaivable.

Nothing in these Terms is intended to excuse Wellness S.O.S. from responsibility for conduct for which liability cannot lawfully be disclaimed.

Customers are responsible for using products according to instructions, reviewing applicable labels and warnings, providing accurate information where requested, making informed decisions regarding their own wellness, and seeking qualified professional advice where appropriate.

You agree not to knowingly misuse a product or use a product in a manner inconsistent with its stated purpose or warnings.

To the extent permitted by law, you agree to be responsible for losses or claims caused by your own unlawful misuse of the Wellness S.O.S. website, intentional violation of another person's rights, fraudulent conduct, or material violation of these Terms.

This provision is not intended to transfer to a consumer responsibility for conduct attributable to Wellness S.O.S. or to waive rights that cannot legally be waived.

You agree that transactions with Wellness S.O.S. may be conducted electronically.

Where permitted by law, clicking buttons such as “I Agree,” “Accept,” “Purchase,” “Subscribe,” “Book,” or similar electronic actions may constitute your electronic acceptance of the terms presented with that transaction.

Electronic communications and records may satisfy applicable writing and signature requirements where permitted by law.

You should retain copies of important agreements and transaction records for your files.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where another jurisdiction's mandatory consumer-protection laws apply.

For disputes properly subject to a forum-selection agreement, the parties agree that courts located in Sacramento County, California may serve as the forum, except where applicable law gives a consumer the nonwaivable right to bring a claim elsewhere.

Nothing in these Terms prevents either party from using an eligible small-claims procedure or pursuing any remedy that applicable law makes nonwaivable.

Nothing in these Terms is intended to waive or limit a consumer right that cannot legally be waived.

If any provision conflicts with applicable mandatory consumer-protection law, the applicable law controls to the extent of that conflict.

If a court or other authority determines that a provision of these Terms is invalid or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed where necessary.

The remaining provisions will continue in effect to the extent legally permitted.

Failure by Wellness S.O.S. to enforce a provision on one occasion does not necessarily waive the right to enforce that provision later.

Wellness S.O.S. may update these Terms as the company, products, services, technology, partnerships, laws, or operating practices evolve.

The “Last Updated” date will identify the most recent version.

Material changes affecting an existing subscription, membership, or other ongoing consumer agreement will be communicated as required by applicable law.

Changes will apply prospectively unless otherwise permitted by law.

Depending on the transaction, additional Wellness S.O.S. policies may apply, including:

• Privacy Policy;
• Shipping Policy;
• Return & Refund Policy;
• Appointment Cancellation Policy;
• Class Cancellation Policy;
• Membership or Subscription Agreement;
• Product-specific warnings or instructions;
• Provider-specific terms;
• Fitness S.O.S. terms and waivers; and
• Promotional terms.
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If transaction-specific terms conflict with these general Terms, the more specific terms generally control for that particular transaction unless applicable law requires otherwise.

Questions about these Terms, an order, membership, product, or service may be directed to:

Wellness S.O.S.
A Kindness Company

Email: support@wellness-sos.com
Mailing Address: 2733 Via Villaggio, Sacramento CA 95864

Telephone: 916.244-4485
Website: wellness-sos.com

Wellness S.O.S. believes that wellness businesses should earn trust.

We want customers to understand what they purchase, know what options are available, receive honest information, access qualified professionals when appropriate, and feel respected regardless of their budget, background, body, circumstances, or starting point.

Know more. Choose intentionally. Live well. Help goodness travel further.

By using Wellness S.O.S., you acknowledge that you have read and agree to these Terms & Conditions.